It’s now more important than ever for organisations to make the most of their assets and resources. For most businesses, this means engaging the people who can drive success in order to maximise their performance. This can mean employees, agent and sales channels, customers and other key stakeholder groups. Many organisations have improved their levels of employee engagement, employee performance and employee productivity by implementing successful motivation programmes. Others have found their schemes to be less effective. This paper, Building engagement & performance: Maximising the success of incentive and motivation programmes in 2010, looks at the essential elements of a successful motivation scheme and highlights how successful ones have achieved their aims.

• Are you maximising staff performance? The role of reward and recognition
• Why do motivation programmes succeed or fail?
• Where incentives work well
• Incentives for all: motivating everyone
• Large, long-term rewards vs. several smaller schemes: managing the budget
• How to choose incentive rewards
• Types of incentive reward – the options
• Using the internet to motivate
• The future